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| - so, we had a pretty bad experience tonight.
my husband took me here tonight for my birthday. he planned this for a while.
we get there at 8:30pm. we were politely greeted and immediately say. first thing, something I have noticed before but didn't write a review because we've never had a bad experience, but the FLOOR. the floor here is SO slick you can easily fall and get seriously hurt, so a message to corporate: fix this before you find yourself in a lawsuit.
now to the overall experience which is why I'm here. now off the gate, our waiter was good and our drinks were 8.5/10 so no complaints there. the food though? my husband ordered the filet and I ordered the shrimp/steak combo. my husband ordered his steak medium and I ordered mine medium rare. once we received our food and cut into them, my husband's steak was closer to rare but he ended up keeping it, but left about 3/4 uneaten because once it cooled off he found it an edible. my (medallions, not actually steak which the menu didn't say) were WELL done. I sent them back and said I would just take the filet and pay the difference. the waiter politely said he would do that. we waited close to 20min. to get my replate, once I cut into it, it was so rare that it was cool in the center. once again, sent the plate back. got the 2nd once back much faster but after waiting and was better. but after waiting so long to eat, I really wasn't hungry anymore so I took a few bites and took it to go. both times, the waiter brought the plates, never spoke to a manager yet two different ones cleared our plates without a word about the food.
my husband ordered a whole cheesecake that we after found out they only had a few slices left of, which we ended up getting anyway. my husband proceeded to pay and I went to the restroom which, was disgusting.
the first two toilets were clogged, trash on the floor, and no soap in one of the dispensers, hardly any in the other.
overall, just not a good night for us at the cheesecake factory.
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