My 90 year old mother had a flood in her basement so I headed over there right away and once I arrived I called a few plumbers and being the weekend, I had to leave messages and Mike was the first one to call me back. He then told me what I could do to help the situation and that he would call me back in 10 minutes to let me know what time the plumber could come by that day because he had so many calls and within 10 minutes he did call back to let me know the plumber would be there in a couple of hours. The plumber came on time and did an amazing job. Mike called back to check on things because he was at another location. I felt Mike went out of his way to help my mom who was very overwhelmed by the whole situation. Thanks again for your help and being so quick to respond.
Erika