I can't even believe the service I received here.
It started out poorly when the woman (named Fatima) behind the counter snapped at my friend to close the door. There was no sign asking that the door be kept closed, and we would have been very understanding had she asked kindly. Instead she chose to be overtly rude.
I tried the gelato, and it was by far one of the worst things I've ever had. I considered asking for an exchange for something else, but they were sold out of every flavor they had on their menu. After the poor service and the horrible gelato, I asked for a refund. Fatima was again rude, and called her manager to ask how to complete the refund. She started out the call with "some lady who didn't like the ice cream wants a refund," again with a rude tone.
I would absolutely not go here again. I'd like to give Fatima the benefit of the doubt. I know people have bad days and take their negativity out on others. But, even with a different worker or better service, the product was still terrible.