| rev:text
| - it was definitely horrible experience that i had today,
the cleaner was not professional and friendly at all, she came into the house without explanation of anything on how the groupon works instead just came into the house start yelling and said " is there anyone who can actually came out and show me where to start?"while i was putting on cloth for my 2 1/2 years old son, so i asked her what does it usual like when you go to different customers house, she then said " just tell me where you want me to clean". i was expecting a full explanation on the first time customer instead of impolite reply. so i basically show her the area and the tour around the house. she then start working from the living room, then goes to the bathroom first floor then second floor bathroom and the master room, honestly i cannot tell the difference prior or after the cleaning, the dust is still there and even she vacuum with dust still on the floor, i have took some picture after the cleaning , don't bother taking too much that's just wasting my time and yours.
when she was cleaning the bathroom, i guess my little boy was just too excited about having another person in the house, so he was standing outside the bathroom watching her doing the cleaning, she then shouted the door in front of my boy and said " i cant do this with your child being around", that was just ridiculous. my child was standing outside the bathroom and i was just right next to him.
when she was in the kitchen she did not cover all the food that i had on the table for my little boy, instead just went ahead start spraying the chemical while all the food was exposed as well. i wasn't expecting the dishes to be done, but she spraying the chemical on the top of all the dishes as well, i then have to rewash them myself after.
last but not least, she came into the house 9:50am start cleaning for the 3 hours that i booked, at 12:15pm, she said she is done with the cleaning, and i was confused about what that means, that she is not going to stay for the full 3 hours? i then asked her you are schedule till 1pm, she then replied me" but i have somewhere else to go after this and its far in New Westminiter", i then told her again, but your cleaning time is for 3 hours, she did not responded but just clean up all the stuff and left, and that was 12:35pm.
if you are telling me your advertisement is for 3 hours then i don't think that's real, because your cleaner just left because she needs goes to the next house, for me as the first time customer, i am not coming back for sure, and i am pretty sure i can find some one out there will actually do a better job than this. i think this is not the way how you should do business, you should start from the beginning on how to train your staff first of not being rude to others, especially on little kids.
Sincerely
Brenda Lin
the disappointed mother
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