Went there to change my plan and spoke to two different persons there both ladies. Both of them told me my next bill would be 240 flat. I check my bill and now they're charging me 365 fees for proration. No one here ever told me that. I go back and ask them why no one told me that and there like regardless even if we didn't tell u that u r responsible for that... I went several times to confirm about the prices and no one ever bothered to tell me that additional fees would be charged. We have been a customer from Verizon for almost 10 years and now I'm really thinking about changing my company. Really disappointed in the lack of communication from both this store and Verizon