The people are always nice. But I only ever order two drinks: iced coffee with mocha swirl, cream and sugar and iced mocha latte with cream and sugar. My drink literally never tastes the same. Today it tasted like watery chocolate milk. I would have gone back but I was in a hurry. The one time I splurge and get a large and I can barely drink 1/4 of it. Aren't there recipes or measurements they use every time? Should a food chain be hit or miss every time you go? I certainly don't like being surprised about wasting my money a 2nd day in a row.