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  • I'm not a person of complaining. This is the first time I give a negative review of a place. I prefer to give second opportunities to the places I visit. But Mt. Charleston Resort made my FIRST ANNIVERSARY an awful experience. Nothing good to remember. Once we arrived the lady at the front desk (CECILIA) received us. She didn't said a word to us. Just asked for my husband ID and gave us the room keys. Not even a single "Hi" from her. I was so upset, went to the room (like a matchbox) left my luggage and decided to visit the bar. Mike made my night better. Excellent bartender. Shower time: BLOOD SPOT in the shower curtain!!!!! Gross, gross, gross! That night I didn't sleep. The A/C sounded like a tractor, nothing to watch in the TV, $4.99 to rent an old old old movie. At 4:30am I decided to jump from bed and went to the lobby at 6:30am. The person at the front desk didn't even greeted. I'm not a princess but I was spending money there and the least I expected was a little courtesy. Breakfast was so good, Gina treated us so well. The worst nightmare was during the dinner. The waitress seems to be from Cecilia's crew. Don't want to say anything just to no offend. We were suppose to leave the room at 1:00 pm and we left at 9:00am. I am very disappointed and I regret the decision to spend my first anniversary there.
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