Based on the positive reviews and the fact that May's alternations was temporarily closed, my husband and I took 4 jackets in to Noy to have the sleeves shortened. We were told that we'd be charged $35 for 3 of them and $55 for a more complicated jacket. The tailor originally said she'd give us a discount since we had a large order ($35 for each) but later charged us the full price for nebulous reasons. When we picked up the jackets, which were ready 3 days late, all 4 jackets were almost identical to before. When we brought up the problem, the tailor refused to correct them or to discount the price. Basically, she argued that we had agreed to pay $160 to have the sleeves shortened so the fact that she had done a terrible job was our problem, not hers. Awful.