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| - I got a groupon and called to schedule a fan installation.
1. I called, but Barry was in the car and couldn't take down my information. He asked me to hang up, call him back and leave a voicemail with my info. I did.
2. A week went by, and he hadn't returned my call. So I called again. This time he was in an attic and again didn't have his schedule or anything to write down my information. He asked me to call back and leave another voicemail. When I politely pointed out that I'd done the same thing a week earlier and hadn't received a response, he said he'd call me back.
3. After at least 4 more calls back and forth, we were scheduled for Saturday between 12 and 1. I called at 12:30 to get an ETA, and he said he was in the middle of an 8-hour job and would call me at 4. He didn't apologize for having to move my appointment or for not calling to let me know ahead of time.
4. He didn't call at 4. He called at 6 to reschedule, but he didn't have his schedule with him. He said he'd call in 2 hours or so.
5. He didn't call in 2 hours or so. He called 14 hours later. I missed his call by 2 seconds. I immediately called him back and apologized for missing his call. He said, "Yeah, you didn't answer." We rescheduled for 11 that day.
6. I was at church, so my fiance met him at the house. Barry didn't bring an appropriately sized ladder, but luckily we had a 6-foot ladder. He got the fan installed, and according to my fiance he asked all sorts of inappropriate questions, including how much we paid for our house.
In short, Barry got the job done but he showed a complete lack of communications skills, follow-through and any sort of professionalism. If we didn't have a groupon I never would have gone with All in One Maintenance.
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