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  • My experience at Concepts Salon & Spa was TERRIBLE. What a huge disappointment! First, my hairstylist named, Jodi, did not show up for the appointment. I ended up leaving the salon after waiting for about 15-20 minutes. My appointment was at 10am but Jodi was nowhere to be found.... Receptionists suggested that I reschedule but why would I come back and waste my time? I wasted 20-30 minutes just to get to the Salon for no show. When I asked for updates, receptionists pretended to know by saying, "she said she'll be few minutes late..." I responded, "15-20 minutes doesn't equal few minutes." They agreed to cancel the appointment. What a huge waste of my time. Second, receptionists were not friendly at all. Upon my arrival, I had to wait by the front desk because the receptionist #1 (Asian woman) was on the phone. I didn't mind that she was on the phone (doing her job) but she didn't acknowledge my presence quickly enough so I felt a bit out of place. The receptionist #2 (taller Asian woman) showed up and she offered to help. After confirming my appointment, she said to wait by "the side" but didn't tell me where to wait exactly... I was standing alone without much help for some time. I had to ask where to wait again. After that, I was basically left alone in the corner until I demanded updates on where the hairstylist was... No one knew... LOL Based on my experience, I'll NEVER go back.
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