We ordered a watermelon salad and a customized pizza with a variety of vegetables, mozzarella cheese, and grilled chicken. The person who took our order read it back to us to make sure it was correct. It was correct. I preemptively gave a decent tip before our food came out.
Our server was very friendly and brought us our food. Everything was great, except the grilled chicken was missing from the pizza. I mentioned this to the server and he said he had to speak with the manager. After some time passed, we were hungry and started eating our chicken-less pizza. He asked if I wanted some grilled chicken on the side, but I asked for a refund instead. We waited for awhile, and was asked if we wanted a cookie instead. No I didn't want a cookie, so he gave me $1.50.
Well, I'll definitely come back because it was still tasty, but shouldn't a order be pretty easy to read especially when the main ingredient is grilled chicken? I'm sorry, but taking a food order shouldn't be like a game of telephone.
Addendum: I was contacted with an apology so I'm going to change the review from a 3 star to a 4 star.