Long line to pick up car waited an hour, car I was rented was NOT working properly and driving VERY poorly so I called customer service and they said to go back and get another car. They did give me an upgrade and said I didn't have to fill the tank of the first car because of the inconvenience so that was very nice. (it still took me one hour to get the new car) My second car was much better but I got to it and there were three or four dents and scratches that were substantial and they didn't give me a paper to fill out so I went to ask for it, filled it out and requested a copy and was told they didn't have one. There was no carbon copy paper. When I dropped it off the man checking it in was very unfriendly and I asked if he check to note that I'd filled the tank and he said "no" and rolled his eyes. Then he did a 360 around the car and came to the big scratch on the bumper that I had notated on the paper and I said that was there when I picked it up. I said I filled it out on the paper that I had to go back and get and everything. He asked if I had the pink copy. I said no they didn't have a pink copy they didn't have any copies to give me. And he said oh I know because they ran out of the pink slips. ( if he knew they ran out of pink slips why did he even ask me?!) I said well if I go over there can they find the white copy that I filled out and he said that'll take hours I'm not going to make a big deal about it.
... So we will see if that's true. Stay tuned for details but more importantly stay away from doing business with this company.