Joe was prompt, knowledgeable, and very personable. From scheduling to completing the job, everything was done seamlessly and efficiently. We used a Groupon deal to clean the entire second floor and two flights of stairs; even though I didn't mention it while scheduling and it came up as a last minute request, he also cleaned a large area rug for us without charging extra.
It is obvious that Joe is the consummate professional and has amassed a great deal of experience working with carpets and overeager customers :) He had warned me several times that stepping from the wet carpet to wooden floors would be extremely slippery, but I still managed to slip as soon as I stepped off the carpet; luckily, he had the foresight to lend me a hand before I took the step, or I would probably be nursing a bruised tailbone right now!
I would definitely recommend Joe and his company to anyone who wants a no-hassle carpet cleaning done with super efficiency and professionalism!