About: http://data.yelp.com/Review/id/0OvqHgsGIBwzJP0d2Z

Facets (new session)
Description
Metadata
Settings
- owl:sameAs
- Inference Rule:

About: http://data.yelp.com/Review/id/0OvqHgsGIBwzJP0d2Z_INA Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2014-09-30 00:00:00 (xsd:dateTime)
itemReviewed	Pure Plumbing
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	6 (xsd:int)
rev:text	(Please note that this review has been updated due to the reasons stated below) 10/1 MyToilets and bathtubs were backed up due to a clogged sewer line. Joe arrived ahead of scheduled time window and was super friendly and quoted me a fair price and also gave me a 10%senior discount. He completed the job in about 30 minutes and made sure all drains and toilets were draining and flushing properly before leaving. I then asked him if the backflow tube in the outside area was cleaned up of all toilet paper and fecal matter that he had cleaned out.He assured me he had taken care of it and there was only a small amount left around the drain that would break down and decompose quickly. He also told me he used some of my bleach in my laundry area(which was fine and I would have even loaned him my hose as well to finish cleaning up the considerable amount of fecal matter and toilet paper in my flower bed). As he had been so professional and courteous to this point, I took him at his word and did not check the backflow area myself before he left. I had a packaged delivered yesterday afternoon from UPS on my doorstep. While outside, I walked down to the backflow area to see if everything was still draining properly. To my shock there were still large chunks of toilet paper and a considerable amount of fecal matter encompassing a 20-24 inch radius around the backflow area..I immediately called Pure Plumbing back and spoke with a woman named Jessica. I began explaining what had transpired and that he had checked the inside area of the bathroom and had done a professional job inside the house trying to tell her all background information regarding the issue.. She tersely interrupted me and stated" "Well, what is the problem then" I was only trying to give her some back ground information so she could better assist me. She told me that she would have to transfer me to a customer service administrator. I then spoke to Alexis and told her what had happened and that I wrote a great review due to his professionalism and courtesy and in all areas of work and service based on what he did inside the house and told me about the backflow outside.She thanked me for the review, however I told her that I would not be honest with Pure Plumbing or myself without informing them of what had happened in regards to the backflow area being left in an unacceptable condition (i.e. hygeine soiled toilet paper). I told her I felt like I was due some type of credit as this was a serious hygiene issue that should have been cleaned up before he left and I was left to spend my own time to try and clean the mess up. She assured me she would call back as soon as possible after speaking with her supervisor and let me know if a credit could be issued. 10/2 .I finally received a call back this afternoon on my voicemail.at approximately noon today Alexis said she spoke with her supervisor and that they would be applying a 10% discount to my bill(total bill 148.50) and that I should see a credit within several business days. End of call. No apology or explanation was offered for my inconvenience or the dishonesty of assuring me the backflow area had been cleaned up. I took the hose out to the area and sprayed for over 20 minutes yesterday afternoon. (I have a severely degenerative left ankle and it is difficult to stand for more than 5-10 minutes). I stopped for the afternoon due to fatigue and went out again this morning and sprayed the area again for another 20- 25 minutes to try and finish breaking up the soiled toilet paper and fecal matter . I have now spent more time cleaning up the toilet paper and fecal matter than the entire service call that I was billed for. I had originally given a 5 star review, but cannot in good conscience leave it at a 5 star rating due to his dishonesty and the way the problem was resolved by management. If you do use this company, I would strongly advise that you visually inspect all areas of work before they leave. I'm very disappointed as he had originally presented himself and his company in a very professional manner and I felt confident in the choice I had made to resolve my plumbing issue Jay
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Blake

Faceted Search & Find service v1.16.115 as of Sep 26 2023

Alternative Linked Data Documents: ODE Content Formats:

RDF

ODATA

Microdata

About

OpenLink Virtuoso version 07.20.3238 as of Sep 26 2023, on Linux (x86_64-generic_glibc25-linux-gnu), Single-Server Edition (252 GB total memory, 136 GB memory in use)
Data on this page belongs to its respective rights holders.
Virtuoso Faceted Browser Copyright © 2009-2026 OpenLink Software