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  • Horrible customer service. Will never recommend this company. I was forced to use them through my Sears warranty. Took them almost 2 weeks to get my part in. Once it was in, they came out and couldn't fix it because they didn't unplug it the first trip to have it defrost. They never told us it needed to be defrosted. So while the technician was trying to get to the part, it was frozen solid. As he tried to remove the back panel, it cracked. No big deal accidents happen. He left the parts at my house and said the company would contact me that day to schedule an appointment for the following day. The company never called. I called them the following day and they told me that they have to wait for the back panel to arrive (estimated date of May 16) because they won't come out two times. The back panel does not affect the appliance from working. I told them that was unacceptable because these were all their mistakes. I spoke with Sears to put in a complaint and they contacted the company to repair my fridge before that part comes in. I called them back and now all of a sudden they were going to fix it but can't make it out until Monday. Prior to us being upset they always told me that they do same day or next day. I spoke with Josh the manager who is unprofessional and rude. He kept making excuses. He said they couldn't come out because the parts were on a truck. I corrected him and told them they were at my house. So he had no response. His next excuse was that they had to send the same technician. I told him that the technician left the parts so if they sent someone else they would be here. The manager was rude and raising his voice at me. He told me to plug my appliance back in and that it would work for at least 2 weeks. When I asked him if it stops working or freezes again will he replace my lost food. He said no because it wouldn't be his fault. But if your telling me to plug it in guaranteeing me that it will work fine,but won't back it in case something happens that tells me your not 100% sure. He was so disrespectful to me that my husband got on the phone and voices were raised on both sides. The manager actually hung up on our phone call. Worst customer service ever. I called Sears and they will be sending out another company to correct this. I refuse to allow this company to step foot in my home. I would give this company zero stars but Yelp makes me give at least 1.
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