After a recommendation from a friend and reading several positive reviews, I brought my bridesmaid dress to Studio Kim for 2 simple alterations - hemming and adjusting the strap. I knew they would be a bit pricier but I was willing to pay for quality work since this was my sister's wedding and I am the maid of honor.
I was told that the alterations would take about a week, which is a pretty quick turn around time. When I arrived to pick up the dress, I tried it on to see if the alterations were okay. They were fine...but to my horror and disgust, I notice what looked like two grease stains on the skirt of the dress. These stains were not there when I dropped off the dress. My husband noticed that two more large grease stains on the back of the dress. It looked like someone was eating a hunk of KFC when they were working on my dress and decided to use it as a napkin.
Kim was in the store that day. She apologized and offered to send it out for dry cleaning which took another week.
I picked up the dress tonight and the stains are still visible. They were unable to get the stains out with dry cleaning. Kim's employee insinuated several times that the stains were there before I brought the dress in for alterations (completely untrue). I was still charged the full price for alterations but the dry cleaning was complimentary.
So now I am left with a never before worn bridesmaid dress that already has been stained before the big day. I'm disappointed and don't want this to happen to anyone else. Think twice before you bring your clothes for alterations here.