I've been very disappointed in the last 6 months from the Avondale site. We have been taking our dog there for 5 years and have always had great care. No problems getting in with them or with the one in Peoria...until the last 6 months. They are down 2 vets there and are closed several days a week now. We needed to get our dog into a vet in July to have her paw looked at as she had what we thought was a ulcer on her paw pad. We found out later it was a growth. Avondale could not fit me in for months. They said to call another Banfield's. I did. I called 3 others and was told they were all booked up with the overflow from the Avondale site and none of them could see my dog for 4-6 weeks. We took her to another vet who did the surgery. I thought I would give them another try and called to see if our dog needed a checkup. I could not remember when the last one was done and without looking at the charts, they booked her 3 weeks out. Turns out she had all her shots in April and did not need any. Not only that but they said in April our dog needed her teeth cleaned under anesthesia and I should upgrade her plan to cover the cost of the cleaning. I did so but they failed to tell me doing this would start my plan over again. Needless to say I just canceled the plan and the well check. We will be going to a stand alone vet from now on. I would like to say the lady on the phone who canceled my plan was very nice and did express how sorry she was to see me leave after so many years with them (My cats were on since 2004). She said they knew there was a need to get more vets in the Avondale site but the credentialing for vets was a long process.