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  • I was a long time patient of the office. I do still believe that Dr. Schweda is a great doctor. She took the time to figure out the problem I was having. I have since switched doctors because of the lack of customer service by their front desk person. You can call them and the phone keeps ringing and ringing. I shouldn't have to call multiple times just to schedule an appointment or get my lab results. When you are in the waiting room you can actually see the receptionist just ignore the phone ringing. I had referred someone to the office and she was trying to get her medicine refilled for her asthma products. She had to actually call the office 3 times and leave messages.. When she was finally able to reach them the lady said she couldn't get in for another month and it was her responsibility to call before their medicine was running out.. SHE CALLED 3 TIMES WITH NO ONE CALLING HER BACK. That is a horrible way to run a business. This employee needs to be fired! Anyway I have since gone to see another doctor. It shouldn't be so hard to schedule an appointment or get a call back. I also didn't like the fact that they made you give them a credit card to put on file to charge your card if insurance didn't pay for something. No warning or anything.. Send me a bill that I would be more than happy to pay!
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