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  • I had to do this review because today my expectations were overly exceeded . I always shop at the 8555 W Sahara Ave location because it's conveniently located in my neighborhood . The customer service is excellent. I can't think of a time when I have had a bad experience . Just recently the day before the 4th of July I went to the bakery to get something for the holiday but unfortunately the selection was poor and what was available didn't look fresh . I did a survey and gave feedback and to my surprise the manager at this location (Reggie) called me right away and gave his sincerest apologies for what happened . He also offered a complimentary product from the bakery . So today I went in with my husband to meet with Reggie and he was so attentive and made sure we picked out something to make up for what happened . He took his time with us which was rare . We were not initially looking for something for free we just wanted to give feedback but this was truly the most wonderful experience . When managers take time to listen and to really put the customer first and their needs it's an indescribable feeling because it doesn't happen often . Big thumbs up to Reggie and the entire staff at this location . I will always consider shopping here first amongst other locations in Summerlin !
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