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| - ***YELP 100 CHALLENGE 47/100***
This review is based on an ER visit on Monday, May 11th.
My daughter has had a cough for about 2 weeks, when I came home from work Monday, I noticed she was wheezing and seemed like she was struggling to breathe. Although she was quite active and said she was fine, we didn't want to take a chance. Around 8:30 PM I looked up St. Rose's website and found out they have "InQuicker" - an online ER waiting service where you can choose a time that's convenient for you to be seen. Five minutes after choosing a designated time, I received a call from a Registered Nurse confirming appointment and verifying information.
Upon getting there, we were checked in right away and was immediately called in to check my daughters vitals. The ER doctor said it's more of a crackling noise rather than wheezing and hoped it wasn't pneumonia. She ordered a chest x-ray. We were approached by a kind faced gentleman who introduced himself as Frank, the x-ray technician. Let me tell how awesome this guy is! He led us thru the hallway towards the x-ray room talking to our daughter the whole time, asking her all sorts of silly questions to make her feel comfortable. Once inside, he then explained to the little one where she was and that he was going to take a picture of her with his million dollar camera, not the ordinary kind but promised her one gasp worthy image. He then tells her to give him the biggest smile she could muster, which she did hahaha. After the image was taken Frank gave it to her to carry to the viewing area, he then asked her to be his assistant by pushing the buttons and shows her the image of her skeleton: shoulders, ribs and lungs. She was so amazed by the whole process and in the end asked where her smile went lol. In my 15+ years in the medical field, I have rarely seen the kind of dedication, patience and kindness this guy exemplified. It is nice to know that there are still people that truly care and really know the meaning of great patient care. Their slogan strongly emphasizes Humankindness, Frank was an epitome of that.
After the x-ray we were taken to one of the rooms where nurse Andrea took very good care of her, giving her a breathing treatment and some other medicine. They even have a dinosaur mask for children! The entire process from check in to checking out took a total of one hour, to me that was unheard of, in the ER most especially. Mad respect to the staff of St. Rose for doing what you do, they really took the stress out from the parents and did everything they could to make their 4 year old patient comfortable given the circumstance. We are so impressed with the quality of care we received, my husband said we have not experienced such stellar service not even from a 5 star hotel hahaha.
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