| rev:text
| - I recently found a beauty of a car here. I drove at break-neck speed to get to the dealership before they closed. Went on a nice test drive.... the dealership stayed open late for me. All positive signs. Not a low pressure situation, but not a high pressure. I left indicating that I needed to see 1 more car. I further communicated that I would be rescheduling the appt on the other car, because I was pretty sure I was going to by the car @ BMW N. Scottsdale. My sales person understood, and said.... I have a feeling I will hear from you first thing tomorrow.
She was right. I couldn't sleep.... I wanted the car. I called first thing and said: "I am not even going to look at the other car. I am buying this one. I will be in at 4:30 to purchase"
Now.... a normal person would expect to hear the following:
1. the car is yours, its off the lot, no one else will drive it
2. well.... you see, until you are here with cash in hand this car will remain available.... so we could do a phone purchase
What actually happened was this:
1. 3:30 pm i get a voice message that my car sold
2. 4:00 pm call to my sales person ... I indicated that I would have paid a "hold deposit". Her reply: this is not an option... but you could have purchased over the phone this am.
So why wasn't i given these options? who knows. But the sales person told me she was pretty sure it wouldn't sell on a Wednesday in 8 hrs...so thats why she didn't tell me about my options. Then she told me she was so certain of my purchase, she had already started the paperwork....so if the paperwork was started...why is the car on the lot.
Seething mad.... the next call was to the sales manager. Here is a recap of the converstion:
1. Per sales manager - I could have held the car with a deposit (interesting)
2. It was my fault the car sold, because I didn't get to the dealership sooner
3. He was aware of the "started paperwork" as he was also aware of my interest the late night test drive
4. He was certain he could find a 1 owner, low mileage, fancy convertible at a stupid low price again.... if i could wait. (and why would i... you would probably sell it out from under me)
5. He could not explain why I wasn't offered the phone sale
6. It was a safe bet to wait until 4 today to purchase in person (hmmmm, contradicts #5 above)
So, as a result of my conversations I surmise:
1. this place has no policy
2. this place cant teach/train/support any sales reps
3. this place is a POS dealership
Keep in mind... even though i was on a budget and wanted a BMW.... I am a cash buyer, no trade in. Was will to pay and put $$$ down.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)