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  • More unexpected charges and more terrible customer service resumed on the last leg of our stay at the Hard Rock. We got the bill for our two teeny tiny mimosas, tortilla chips, and Mediterranean platter: $80... Wow... Before leaving the hotel, we decided to check out their beautiful pool area. We swung by the bar and ordered a couple of drinks. One 12 ounce can of Shock Top: $8.00. One 12 ounce piña colada: $16.00. Bloody outrageous... We thought we were in luck when we found any empty hot tub. Yey! Unfortunately, the hot tub didn't get more than Luke warm, but that was fine by me. It kept everyone else who came by out of it after a few minutes. After about forty minutes in the tub and having watched a handful of security guards walk by without issues, a police academy drop out douchebag security guard walks up and rudely tells us we can't be in here. Naturally, since there are no signs posted anywhere, I ask him why. He says this is the VIP section in an obvious degrading tone. He then stood to the side and watched us while we dried off and left the area, as if we would go on strike or vandalize things. Nonetheless, I mentioned to him that there might be something wrong with the tub as the temperature is off. He looked at me with pursed lips and shook his head. What the hell?? We jammed, being able to change in the restrooms without a security escort, and won't be back.
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