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  • I guess I should have read the reviews before renting from this location. I don't typically write reviews on here, but I feel the responsibility and the need to warn future customers in this case. We are very disappointed with the experience that we had at the Fox Rent A Car at the Phoenix airport. I had previously booked a rental car online for 4 days for $115 dollars with Expedia and specifically told the agent when we picked it up that I did NOT want any extras or insurance with the rental. The agent nonetheless added in unnecessary insurance AND roadside assistance charges to our rental agreement. bringing the total up to a whopping $222! Because the agent had told us there would be an extra deposit required for using a debit card, I did not realize that these charges were permanent & included in the total cost. I even asked her to verbally confirm what the total price would be for our rental, and this was NOT the price that she gave me. When I asked to speak with the manager upon returning our rental car and discovering these charges, she was very unsympathetic and basically stated that we should have read our contract more closely. I have rented cars many times before (including other Fox locations) without a hitch, so in this case I guess I wrongly assumed that the agent would be honest about the rental cost and terms and wouldn't try to swindle us out of our money! I will not be so naive next time.
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