An update is needed! I've returned a couple more times to get work done on my Volvo, and Jim and his staff have been prompt, professional, and friendly. The trunk latch repair I mentioned in my previous review was taken care of while I was on spring break, and I also had a headlight replaced that was just too difficult to get to on my own. Jim communicates quickly through the Yelp quotes/messages feature, and was able to work around my complicated work-school schedule to get repairs done without a lot of downtime. I'll be back again next time I need work done!