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| - Second visit since their grand opening. I went last night 9/19/17 with my well behaved 6 month old and his father, John, who is severely allergic to avocados and that's where things slid down the awkward slope.
I'm a friendly somewhat sushi snob so coming for all you can eat sushi is both exciting but a little unsure, because I've been told by sushi chefs else where that it's not the "freshest" quality. But a star because I feel fine, I'm not dead, not even a tummy ache so I believe they must have done good. I did semi-wolf down the food because I wanted to be mindful of getting out on time. We arrived around the 8:30 window (give or take), ordered by 8:42 ish and they close by 9:30.
So back to the death trap ingredient. We tell our young male server of this, and he kindly took extra care and notice of it and informs the chefs, then returns to say they'd like us to check off our card all at once so it's a one shot thing. We get that they don't want to have to clean their knives every time baby daddy orders something. It's a little time consuming and we're aware avocado is apart of half the sushi menu or it's well requested. But we were scared to over do it & wanted to abide by their "no waste" policy, but thankfully one take was good enough & that wasn't the problem. We're good with 8 pieces of nigiri, 4 spring rolls, 1 green salad, 1 chk+shr hibachi entree, 4 sushi rolls.
Then it seemed like that set the tone for the rest of the bad bad night aka 45 min. Our food comes out oddly slow. His salad comes out first, cool, then he notices the sushi chefs are gone at the same time and no one is making anything for awhile, maybe they're all eating and we're just waiting... Then Nigiri comes out, couldn't find our guy so kindly asked young girl server close by for spicy mayo. I can do without so I'm happily eating and then 5 minutes later the girl is sitting at the employee's table, for their worker's group dinner together of 4+ along with who looks like a manager and is 2 tables away from us, close enough to see us trying to get someone's attention because, well, no sauce. John is confused and wants to eat but prefers the mayo and I'm awkwardly chomping in front of him.Then our only roll we replaced the avoc for cuke comes (White something roll) and we kindly ask our guy for spicy mayo only to find him 2 minutes later to be at the bar showing a guest something on his phone & talking and doesn't come back ever with the sauce. Now John after waiting and tolerating doesn't care to stay or pay any longer but I try to convince him it might get better. He's in this industry so he notices a lot but is very reasonable. The spring rolls comes by a third person, different young girl & John apologizes to her for having to ask for this golden sauce that her other 2 overly glorified co workers couldn't manage. I believe they must have thought we expected them to go dig a golden nugget and melt it down for us to dip but we're the thankful the 3rd girl gets it. Our original server decides to appear for a tea refill and John lets him know don't worry someone else got the sauce but server disregards and again asks for the tea only to come back and thud it back on the table and walk away, coward petty move young boy. John was only putting off eating while patiently waiting for what he asked for three times. That's what I get for making us stay when we should've walked out because obviously that was the last attitude we needed. But now we're in the "we've been here this long, we're stuck now but would love to not be" part of the night. The hibachi comes back partially burnt but it finally came so not bothering them to do it again and wait forever after the mood that already set in. The rest of the sushi finally makes it which were Charlotte Roll, Crazy Roll and Dynamite. Not in favor of the fried batter of the Crazy and Dynamite, not bad but if that's your type of roll then go for it, it was more to get down then we expected and left some. Server comes quickly to ask if we're good and inform that 9:15 is last call for orders, which was fine because we're stuffed. He comes by quickly again but doesn't stay for an answer, just zooms. I'm very fed up at this point and hate to waste time and get no where because the whole place seemed very disorganized and careless and I just wanted to get out of there.
Summarized Cons:
The strange order of food after the salad. We would think the hot food is easier to come out first but didn't. It was jumbled up in the mix of our sushi that took even longer to come out. The constant ignoring and forgetting of your guests. I have been in customer service for 14 years, and there's no way I would be so careless of my customers or unapologetic. Atmosphere wasn't professional. It doesn't take a lot to make right but they didn't care.
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