This review is for their valet parking services only - as I did not stay at their hotel.
I had a business meeting at the Aria Tuscan Grill across the street from their hotel. After circling the block several times and calling the restaurant to find out where to park (this is downtown Charlotte - there are no parking lots) - as soon as I saw the front of their hotel - I pulled in.
I informed the valet parking attendants that I was not staying at their hotel, but would still like to park my car. They advised me on the rate, I said no problem and I was off to my meeting.
When I returned in the afternoon, I went in to the front desk, paid for my parking, and the parking attendant had my car back to me in short order!
The folks at the front desk and the valet parking attendants were all friendly and professional!