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  • The only reason this is even getting a 1 star is because the food was good. For starters I met my friends there 10 minuets before their happy hour ended, surprisingly the server showed up 1 minute after and when I ask her if i made it in time she says "I'm sorry but your 1 minute late". I bit my tongue and ordered anyway. Next I asked if they excepted the New Times I'm a Crafty Bastard card, the server took my card and said ill check... 15 minuets later i finally got my beer i ordered but i did not get my card back. I had to ask the server for my card back and if they accepted it. She brought my card back and said no they don't. I went to the New Times web site to check and sure enough the sight says they except it. So I brought it to the managers attention and she states she never heard of it but would honor the discounts, ok maybe they redeemed themselves. WRONG! So wanting to take advantage of the discount we got a craft beer, 15 minuets later we get that beer only this time the server throws the entire glass of beer on my wife (probably another mistake). They came back with towels and in trying to defuse the situation the manager is telling us reasons of why we should come back other days of the week, Oh and don't worry she will comp the beer that they spilled. This was a horrible experience and at least me and 3 other people I know will never go back. I have nothing good to tell my other friends about this place all because of the way this was handled. If anyone of importance to the company reads this then they should question the people in charge at the time (they should know exactly who we were). But instead there will probably be some kind of automatic response to this saying to call them because they are concerned. I will finish this by saying I have never stiffed a server before, but this time if I'm going to pay full price for this crappy experience then someone else should pay also.
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