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http://www.openvoc.eu/poi#funnyReviews
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  • A client of mine has contracted me to put new flooring in the two apartment communities he is currently renovating- a total of 678 units. That's a lot of flooring. I was advised to go to Lumber Liquidators on 7th St. I did just that. I have never experienced the worst customer service in my life!!!!! The "new" manager whom I spoke to today says he's been at this location a couple months. I simply asked him for a pricing sheet in whom I was told would be available- I've been waiting 2 weeks!!!! The manager began to get frustrated and dismissive, and told me, "case closed" and began to not only become unprofessional but extremely rude! He then went on to say, "the buck stops here" and that there is no regional manager or persons that he reports too. I explained that if a customer has a concern, they should bring the matter to the manager. He agreed. I asked him if he thought he handled my concern in a professional manner, non confrontation and with excellent customer service and he said he believed he did! SMH!!!!! I will definitely take my business elsewhere. I would advise everyone else to do the same! You would expect a higher level of service from a nationwide company.
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