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  • I booked an apt. for a routine service for my low mileage pickup. I reported a foreign object in one of my tires, which had not been leaking. The service rep suggested a wheel alignment, based on what I'm not sure. I was preoccupied with work I needed to accomplish that day and said "yes"...MISTAKE!. When I was called for a meeting three hours later with the service supervisor Hon, he told me the tire couldn't be saved as the nail was too near the sidewall of the tire and suggested a new set of tires. "We have rebates!"At this point I asked if in fact my truck had needed a wheel alignment, Hon looked over the report and said "no". I told him I would shop around for tires and declined any other suggested service. Hon asked if I wanted the damaged tire replaced with the spare, I said "yes". An hour later the work was complete and I had another meeting with Hon, he told me the technician could not free the spare tire, the original tire had not in fact been punctured and was revising his service report and was giving me a discount on the unnecessary wheel alignment from $119 to $89. What a sport! I paid $282 for an incompetent inspection, an unnecessary wheel alignment and an oil change. I will be looking for a new place to have my vehicle serviced. It seems Toyota dealerships are only interested in their service tracks...fixing problems that don't require fixing and failing to apply appropriate diagnostics. Unless your vehicle is under warranty or serviced for recall, avoid the dealerships. My opinion based on experience.
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