I love, love, love Dr. Kramer! He has a very laid back approach to the whole birthing process. He allowed me to make my choices and he abided by my birth plan. His nurses always call me back immediately when I call with any question. Not pushy at all! He has been my OB/Gyno Dr for 15 years.
I prefer his rainbow office:) Sahara office is in a seedy part of town... I personally have never experienced bad customer service.