Once again, John $aves the day by saving me money. He not only straightens my warped glasses and made me laugh at myself, but this service savy Manager even showed me the correct way to take them off and put them on to prevent this bull from wrecking the China again. I'm that needy, self entitled customer who expects stellar service because I drop a few bucks here every other year or so and John handled my attitude like a champ!! Thank you Sir! You rock !!!