One star, only because no stars is not an option. I had the displeasure of dealing with this company through my home warranty company. They didn't even show up for our first appointment, calling my husband and leaving a message saying they weren't coming because he didn't answer. Getting them to actually come to the house was like pulling teeth. The manager(?) kept telling me they were on their way and how far my house was from their location numerous times. As if this is somehow my problem and gives them permission to be late to their appointments. Not surprisingly, when they did finally arrive, they told us what we already knew regarding the issue we were having and then left without rectifying anything. Shocker.