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  • I've only had great experiences eating at Jonathan Sawyer's restaurants (including a few visits to noodlecat)...both food and service. But last week the streak ended :( We walked in and stood by the door for a couple of minutes...then went by the bar to see if I could find a server to ask whether or not we should seat ourselves. Finally tracked someone down and was informed to sit wherever. We picked the least dirty table (all 3 available tables were dirty). Filled out our sheet (think Barrio), including our drinks. We both ordered Moscow Mules, which was served in a tiny rocks glass with about 5 ice cubes. What?!? Drank it anyway, because, alcohol. Flash forward 20mins...still waiting for our food. And water. Flagged down a server...who gave us a carafe of lukewarm water from another table. Waited another 5 mins to ask for ice. Finally got our food, and I was missing my steamed bun. The food runner said he'd get it for me. Our ramen was good. Nothing spectacular, but we both enjoyed it. About 10mins later the bun comes out...to the table behind us. Food runner told us that they can't give it to me because it was already on another table, and it's against their policy. And that he'd get another one out ASAP. I understand, but it was going on about 15-20mins since we got our ramen. The table who had the bun asked if we wanted it anyway, since no one wanted it. Sure, I would love the food I ordered 40mins ago! I've been in the service industry for the past 7years, and understand people have off days. But the lack of basic service is hard to comprehend, especially at a Sawyer restaurant. I hope they consider investing in signage at the front door so people know to seat themselves, instead of standing there for 5mins looking around for help (which literally every party did upon walking in).
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