Here's my experience today. I had booked an appointment to bring in my bike for a tuneup. I arrived at 10.50am and the store opens at 11am. It's freezing cold and snowing. Walk up to the window and 2 staff members are clearly visible inside so I gently knock on the door to get their attention. They both stand there and look at me as if I don't exist.
Then another staff person rides up and they open the door to let her in no problem. I explain that I have an appointment and maybe I could come in and wait. The staff looks straight at me and slams the door in my face. Unfortunately I was halfway in and had to jump back for fear of getting hit. By this time I'm reasonably frustrated and I ask for his name (just in case the owner has any interest.) He slams the door and the other staff gives me the finger.
This bike shop wants to be bankrupt. Let's all do this bike shop a favor and stay away so that they can quickly get their wish.