If I could give negative stars, I really would. I basically was charged for a luxury car but I was given a premium car. Then they told me I would have to submit the information to corporate in order to get a refund for the difference. So I did that, but to my surprise. They told me the car in my contract was intermediate. I called and asked them what this is all about and they passed me along. Finally someone just hung up on me. This is a scam, I will just stick to enterprise like I usually do. But I thought I was getting a great deal. I still can believe they told me an impala is a luxury car. I said a honda cost more. So that's luxury to right????