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| - There have only been two car dealerships I've been a fan of in my life, and MINI of Las Vegas is one of them. I can't say that my experiences will be the same as yours, but I think it's worth posting something positive about what I've seen for several years now.
My wife and I bought a MINI Cooper when we lived in Germany many years ago. It's a great car, totally fun to drive, but as is the case with most (if not all) modern cars, it's a mechanical and electrical picture of complexity. Even so, our car has been problem-free for the most part. When we moved to Las Vegas we learned there was a MINI dealership here. This could be great or bad. It was great because we were still under warranty and had all kinds of service provided to us as a part of the purchase, and of course there are also times you need the quality of service or parts that a dealership can and should provide. The potentially bad aspect is that with only one dealership, there isn't any competition and attitudes and quality of service (customer care) can quickly go south as a result.
We've always been treated well when it comes to service for our MINI, which is refreshing. We had a service technician we saw every time we were there, and never felt there were any shenanigans going on when it came to what needed or wanted to have done. There were very clear distinctions made when it came to things that were recommended/optional, and what didn't need to be done at all. That's right: the service technician actually gave us options that saved us money. Not long after, he moved on and we were given a new service tech: Dawn. She's been taking care of us for several years now and we couldn't be happier. Everything we loved about our first year or so was amplified by Dawn's level of interaction with us, attention to detail, proactivity, honesty...the list could go on.
Unrelated to service, we've shopped for a few things now and then in the dealership's parts department because, well, we love our Cooper and don't mind having a few cool bits of swag, or a few custom things on the car to add to the awesomeness. The prices for this gear are what you'd expect (high), but the good folks who work in parts always seem to be willing to have the chance to make you happy about your car and your experience with them.
Anyway, I feel many years of good service by two different techs warrants some good words. If you happen to want a MINI, or already have one and need service, don't shy away from MINI of Las Vegas. When you call for service, be sure to ask for Dawn.
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