Went for hour massage, just above average massage. Music was a little loud although I never ask to turn it down a notch or two nor was I asked if everything was okay. Headrest had no cushion to it. My jaw was actually resting on wood. The table itself also lacked cushion. Appointment was at 11:00 and they were running behind 20 min. Massage went from 11:20/11:25 to 12:15. I've been here a few times and not really a fan. I go back because I'm giving a gift certificate here from family at Christmas the last few years.