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| - UPDATED REVIEW! Thumbs down!!!
I have never encountered such an disorganized and unprofessional practice until I came to Emmett Dental. My current dental insurance is a DHMO plan that when I signed up I had little knowledge of reputable dentists in the area. With that said, I selected Emmert since they seemed to be a good network.
When I signed up, I selected the Market Square location thinking that I could go to any Emmert location in the area. After that, I scheduled an appointment at the Robinson location. I went to the appointment and when I checked in, I was advised that I needed to change my insurance to the Robinson location. I went ahead and did that through my insurance and they accepted me as a patient that day.
I received a cleaning and bitewing/full mouth series X-ray. After completing that appointment, I scheduled an appointment for the following week. Later in the week, I was contacted by the Robinson location's office manager. She advised that they did not receive information that I changed my insurance to their location. I assured her that it was changed and she stated that she would call me back once confirmed. Shortly thereafter, she called back and confirmed that my insurance was changed to their location. However, I was informed that I was not on their "roster" and that I couldn't be seen for an appointment until the following month.
At that point, I told the office manager that it won't be necessary to schedule an appointment for the following month since these business practices were far from acceptable as treating a new patient. The office manager also wasn't a pleasant person and wasn't willing to work with me considering that location had already seen me as a patient.
A few days later, I went ahead and contacted my dental insurance company and switched to another dentist office in the area that wasn't Emmert. That new office requested that I obtain my X-rays from Emmert so that they could evaluate.
I then contacted Emmert requesting this information to be released which I was advised that I would need to sign a release form (which is understandable). I then provided a fax number to the office manager (who I had great pleasure of dealing with once again, *sarcasm). Once again, she was far from being pleasant and helpful to my request. It actually took me 3 phone calls to have the form faxed over to me. Not sure what their excuse was, but it was obvious that she did not care about sending it.
After this request was completed, I was advised that the records would be mailed to my new dentist.
Fast forward to 2 weeks later, my new dentist office never received any X-ray records. At this point, I was utterly baffled on how terrible this practice is run. I then called Emmert once again... Luckily I was able to speak with someone other than the office manager. This person, one of the hygienist said that they would personally take care of mailing out the films. After I completed my phone call, my new dentist office called and advised that they spoke with the office manager who indicated that they were "waiting to confirm if I was transferring to their office." As far as I'm concerned, it doesn't matter which office I go to and frankly it's none of their business. If I wanted to get a second opinion from another dentist, I can do that. But in this case, it was me removing myself from this horribly run office.
Best advice, STAY AWAY from Emmert Dental and find another dentist.
****UPDATE****
The office never sent the X-Rays and it took more phone calls to this office. Later they sent a photo copy of a copy of the X-rays which made them impossible to evaluate. Luckily with my dental insurance, it was no cost for me to have the new X-rays completed at the new dentist office.
Also, when the dentist at this location evaluated my teeth he indicated that I had 6 cavities (which I completely disagreed with since I take great care of my teeth). New evaluation by new dentist indicated ZERO cavities whatsoever. So unless there was some act of god or the pending lunar eclipse had some adverse effect on my cavities miraculously healing or the dentist at Emmert is a complete FRAUD trying to bill for work that isn't needed at all.
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