The last trip did it in for me. I visit frequently and I am just disappointed with this Red Robin now. The one in Independence is a nightmare itself, particularly with customer service and sanitation. I like the North Olmsted location better therefore I try to go to this location. However, this is the end. We were seated by the bar. I do not know why that is always a bad thing but it seems when they ask about sitting by the bar, you should ask for the can instead. You get better service, well... maybe not at a Red Robin as the restroom is everything but a restful experience. The long story short, it is a Tuesday night and I could not lie to you when I say like your favorite local watering hole, apparently this Red Robin has frequent crowds (find a better place honestly). We were also the youngest people by at least three decades. So apparently we are not worthy of being serviced. We ordered and then waited and waited and waited. About an hour and twenty minutes. Then we never saw the waitress again. So refills were not going to happen. She literally skipped our table at least three circulations in a row. I did not say anything inflammatory nor did my friend. I did get refills but it was seemingly in passing as she dropped them off at several tables simultaneously. I gave a 20% Tip but it was not worth it and I am not coming here anytime soon. Red Robin got an email and I got a response which is basically sorry your life sucks but mine doesn't so we will 'contact' the location and have a cheerful laugh and then take a smoke break during which time your experience will not be discussed. So enough of that music.