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  • BY FAR WORST EXPERIENCE I'VE EVER HAD. Only gave one star because 0 wasn't an option. I was in a car accident on February 12th. I immediately called Allstate and my agent recommended taking my car to Caliber Collision. He said that sales reps come into his office and mention that they will cover a rental car for the duration of the fix. Later, Caliber called me saying they would only cover 3 days of rental (a whooping $75). In a bind, I agreed and was quoted 3 weeks for my car to be fixed. At 3 weeks Bernie called me and pushed it to 4. Then another call pushing it to 4.5 weeks. At this point I'm getting excuse after excuse as to why my car is not done yet and a long list of work to be done. I then involve my insurance as they are equally unsatisfied with the time. Flash-forward and it is now taking 6 weeks to finish my car (March 25th) and guess what? It's STILL NOT DONE. Here we are into 7 weeks. I was quoted Wednesday. On Wednesday they call and say Thursday. On Thursday they call and say Friday. On Friday they call and say 5pm Friday (note: the close of business is 530pm). Finally Gill calls and says he got approval for a few extra days of rental car coverage. 10 days. A total of $250 off. WOW. The worst part of this entire situation was the very obvious lack of customer care or concern. Besides for an early-on phone call Bernie the only time I ever talked to Caliber is when I called Allstate and they called the shop insisting they give me an update. I did not receive regular updates, I was not told of the delays in a timely matter. In fact, I even returned my rental car TWICE as the shop told me they would have my car done on a certain day. The third time I decided to keep it, and that was a good move on my part because they pushed the date back AGAIN. To recap: - I was quoted 3 weeks to have to have the car fixed and ultimately it took 7 weeks. Over TWICE the TIME quoted. - My only compensation for the extra rental car expense I've had is $250 of a $1,225 bill. - Here we are 7 weeks done and I have yet to receive an apology from anyone. Here's the thing: I can understand a delay in a car getting fixed. Parts require shipping and sometimes and things need to be replaced in order. If the shop would have been up front with the delays, called me with updates, and worked with me to get things done quickly maybe I wouldn't be so furious. A little customer service goes along way. And let me tell you: Calber Collision knows NOTHING about customer service, and nothing about a timely repair. I WILL NEVER USE OR RECOMMEND THIS SHOP AGAIN, and you shouldn't either.
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