I've been going to Melodie's for a little while now and I've had a few mixed experiences. I've always been satisfied with the food- it tastes great and doesn't leave you feeling regretful for overindulging since their portions are quite generous. I tend to get the chicken shawarma or the chicken kebob dinner with potatoes which is light but quite filling.
My issues have been with the service and presentation. On a few occasions, I've left only to find sauces oozing out of the container (and all over my car). First lesson learned- always ask for sauces on the side (including dressing for the salad)
My second issue is that I've received different levels of service that cause me to react differently each visit. There's one male that works there that will always ask what toppings I'd like for my salad, which sauces I'd like on everything, etc. The level of service he provides is what I'd expect- I always leave satisfied when he serves me. The last few visits I haven't been asked what I'd like and have found ingredients I don't like/are allergic to being put on my food unexpectedly. I also have had 3-4 different people serving me at the same time so I had to keep repeating what I ordered and how I wanted it prepared.
Overall, I will continue to return to Melodie's since they offer great quality food in comparison to their local competitors (which is mostly fried/fast food). I would have rated them higher if I didn't get frustrated from spilled sauces, mixed up orders, and long wait times (during non-busy hours).