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  • This Shoppers and their pharmacy are open 24 hours, which is useful when you are discharged from hospital in the middle of the night and have prescriptions to fill. But during business hours...use another pharmacy! I'm not sure what the issue is, but they have failed to meet acceptable customer service standards several times. I've seen them keep my veterinarian waiting on hold for 20 minutes, when she was phoning in a prescription refill - on their doctor's line! Are there any medical professionals in the city who have time to wait that long? She finally gave up and prepared a written prescription, which I then had to drop off and wait for them to fill. I've also had them make mistakes on prescriptions. Most recently I went to pick one up, and luckily looked at the bottle before leaving, and noticed that they had indicated it had no refills, when the prescription actually had included two. I asked them to check if it was correct in their computer system, since that would be a time consuming and costly mistake for me to deal with. They insisted that the prescription had not included any refills. Since I had just dropped the prescription off that evening, I asked them to retrieve the original to double check. They protested but eventually sent someone to go through all of the evening's prescriptions and find mine. Sure enough, it indicated 2 refills. They said they didn't know what happened and fixed it in their computer system, but that's a pretty big oversight for a pharmacy, when attention to detail and oversight are the primary components of their value proposition! It turns out there is also a pharmacy in the Sobey's in the same plaza. I'm not sure why I haven't been dropping my prescriptions off there and doing my grocery shopping at the same time!
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