Well, it sure does seem like a lot of people have had bad experiences here, and that is a shame. I have always been treated extremely well. We first starting purchasing cars from them back in 1998 when they were Camelback BMW. Back then we worked with a great sales guy, Dirk. Since he left we did have some challenges finding another good rep. I have bought/leased multiple cars from BMW NS and Scott Bilgo has been great to work with. In fact, he is one of the few sales guys that we have done multiple deals with and actually referred friends to talk with when they are looking for a BMW.
As for service, Gary Katzenberger has been my adviser since 2003 and I wouldn't trade him for anything. All of my questions were answered quickly and accurately and Gary is a true professional. I have never felt that services were being pushed on me or that they were trying to upsell anything.