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  • Poor customer service. Our tech barely told us anything when we dropped the car off to him, except that the "service manager will be right with us". "Right with us" turned in to 1/2 hour wait without having anyone even say one word to us. I watched 3 techs work on one car and another sit in the lobby on his phone. Jiffy Lube is supposed to be quick and this was anything but. We finally "interrupted" the guy on his phone to ask if since they hadn't even started on my car, if we could just take it and come back later (I had to work soon). All of a sudden, there was a rush to get me done. And we still suffered the poor customer service from the service manager that rushed through his apologies while answering the phone multiple times & cutting our conversation short. Next time, I'll make the appointment at the dealership.
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