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  • I don't believe I've ever written a review online for anything; usually I just get mad, glower over something for a bit and then move on, but I was floored by my experience today. I've been going to this location for several years and have always had a great experience with Chick-fil-A in general; pleasant, respectful service and hot, consistently good food. This evening, I went through the drive-thru with my friends and we had a larger order. It was a bit complicated, but the employees taking our order before the window and at the window repeated it back to us and it was correct. We get our food, drive the short distance to my house, open the bag and find that they forgot the sandwich for one of our meals--a bit frustrating, but understandable as mistakes happen. I call ahead to let them know that we plan to come by to get our sandwich after leaving less than 5 min. ago from the drive-thru. A very pleasant employee answers the phone, empathizes with my situation, and proceeds to tell me that, at this location, they cannot issue food that was left out of orders if it is not detected in the drive-thru. What they can do, instead, is send me some coupons that will arrive in approx. 1 week. Seriously? I have never, ever heard of a fast food restaurant doing that--ever. I understand that wrongful claims may be made at times, but I was more than happy to share my receipt if needed. More than anything, though, I don't want my sandwich in a week--I would like it with the rest of my dinner! As I mentioned, the employees there are very professional and kind, so for that, I give 2 stars. But I am pretty shocked (and disgusted) by this policy. I have to say, I think this location has lost our business.
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