Place used to be my go to for pizza (I rated a 5* previously) but since they renovated about a year and a half ago I've noticed the service really take a nose dive. The food is still as good as it was pre-reno (when the service is adequate).
For delivery I had stone cold pizza delivered to my door twice on back to back orders. One of the orders took over an hour to arrive. When I told someone about it there was absolutely nothing done other than just saying sorry.
A few weeks later I stopped in on my way home to pick up some sauce for my own use at home. I waited 25 minutes after paying for them to ladle some sauce in a cup for me. When I kept asking the person at the counter seem shocked that I hadn't been served yet.
After 3 poor service issues with only a "sorry" from the staff I have decided that I won't be eating here anymore. I would rather (and do now) order from big chain pizza places for delivery instead as I know my order will arrive hot and in a reasonable amount of time.
If you want to eat at the restaurant I suggest going to the place around the corner that I found because of the Ricci's issues. It's called Ciao Roma. The pizza is actually better than Ricci's but they only will deliver on orders over $50.
https://www.yelp.ca/biz/ciao-roma-pizza-vaughan