I had a coffee meeting at their coffee bar and then wandered over for lunch by myself after. I sat at the bar and was the only customer waiting for food. I'm not sure what happened, but either my food was given or taken by an employee. They then had to make my meal again. This ended up with it taking a long time for me to get my meal. I waited to see what they would do to remedy the situation. My waitress gave me a discount on my meal for the delay. That's why they are getting 5 stars instead of 3. This place is large and trendy and has good food and great service. The fact they recognized their mistake and made it up to me without me having to say anything is evidence of great customer service.