Sucks I'm sure the line up was 2 hours long, after 30 min I left the line up and started to walk from car rental counter to counter. It was like they were giving the cars away, which they were not, yes they were inexpensive, but luckily I walked over to E-Z Rent a car and they matched their rate and a half a dozen customers came with me.
I didn't believe the reviews where the long lines were the main dissatisfaction with this company, but I won't make that mistake again. If you find yourself in the same situation move on and you'll find a competitor that will probably match, you have nothing to lose except your valuable time.