I came on here hoping that maybe I had a rare experience at this salon....this place clearly does not give two shits about customer service.
I went into the salon today to see Serkan, who started cutting my hair 5 years ago. I chose not to follow Serkan to this salon because of location but after a few bad experiences with other hair dressers, I ended back here a few months ago. Serkan is very talented and he fixed my hair 8 weeks ago after another salon messed it up. Not cheap but talented.
I promised to never "cheat" on him again.
Today - my experience changed. I have very white blonde hair and am very particular about my hair. I think I'm allowed to be when I spend at least $250 on it every 6 weeks!
Serkan went to blowdry my hair and I noticed that the highlights did not seem completely even...OR the toner did not completely take to my hair. I know that this can happen. I have been blonde for 15 years!
I asked Serkan the question about the toner...and he immediately got his back up. I was trying to be careful because he had a new customer sitting behind me waiting for him. I was not trying to insult anyone or get mad. I was just asking a simple question...."did the toner not take?" Or perhaps the lighting is slightly changing the colour making me see orange.
Before I knew it, Serkan told me that he did his best and I shouldn't come back. I was shocked. Somehow this situation escladed more than it should have. My friend was there and tried to help me fix this but it was only getting worse.
In the meantime, we had made a complete scene in the salon as my stylist was yelling at me.
I was shocked and embarrassed. I went to pay my bill...$180. note: I did not tip...which I ALWAYS do. I wish didnt pay at all just because of the customer service.
This place is so unprofessional and I will not be back.
Oh and I did not mention - I dont want to hear the drama and problems of every stylist in there. I heard about period cramps from 1 stylist, 1 stylist couldnt poo in 1 week, and my stylist is recently married and doesn't really want to be. WTF. no one needs to hear this shit.
I would love to call management and make a formal complaint but by the sounds of the posts on here, I'm not going to get too far. So what is the point?