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| - If I could give this salon zero stars, I would. I recently moved to the Charlotte area and asked numerous people what the "best salon" was in the area and I heard "Planet 21" the most so I gave it a shot. I had heard Crystal was their star colorist so I waited 3 weeks to get in with her. She did my partial highlights, which start at $115.00; this is ONLY for the color. I told her, in detail, what I wanted and even had notes from my former salon who had perfected my color. Not only did she not listen to me, she spent less than 20 minutes on my highlights and never asked me if I liked them before I left. Really, 20 minutes and $115.00?!?! Is this Manhattan?? The cut was ok but nothing spectacular. When I saw the finished product, I was mortified. I already could see my roots and the color was way off; too blonde which I specifically said was my biggest concern. There was no one "available" to talk to after my cut so I left very upset and broke. Total bill for partial highlight, cut and tips- $175.00. I called the next day and spoke to a manager and voiced my concerns. They apologized and set me up with another "top colorist" to "fix" my hair at no charge, the least they could do. When I went in the second time, a mere one week later, I already told her my hair was too blonde, you could already see the re-growth and there were holes in my color. My hair is dark blonde naturally so I figured a dark blonde would be put in to even out the color. What does she do but add nothing but BLEACH highlights to my already horrifyingly too blonde hair. I had no words. If this is the "best salon in Charlotte" y'all have VERY low standards. NEVER GOING BACK AGAIN and it is way too expensive for what it is.
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